Refund policy

Return Window & Eligibility

Change-of-mind returns are accepted within 14 days of delivery and must be lodged within 7 days of receiving your order.

All approved change-of-mind returns are issued as store credit only.
Refunds are not available unless an item is faulty as per Australian Consumer Law.

To be eligible, items must:

- be unworn and unwashed

- have the hygiene liner intact

- have all original tags attached

- be free from makeup, tan, deodorant, perfume, pet hair, and any marks or odours

For hygiene reasons, we cannot accept returns on swimwear bottoms where the hygiene liner has been removed, damaged, or tampered with.

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What’s Not Eligible

We cannot accept returns for:

- worn or washed items

- items missing hygiene liners or tags

- tems with visible marks (e.g. makeup, tan, deodorant, sunscreen) or strong odours

- final sale items, unless faulty

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Refunds (Faulty Items Only)

Refunds are only available for items that are faulty, damaged, or incorrect under Australian Consumer Law.

If you receive a faulty or incorrect item, please contact us within 7 days of delivery with:

- your order number, and

- clear photos of the issue

We will prioritise a replacement or refund and will cover return postage for approved faulty or incorrect items.

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Change-of-Mind Returns

Approved change-of-mind returns will be issued as store credit only, valid for future purchases.
Store credit does not expire.

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Want to request a return?

Email hello@lagunethelabel.com and we’ll guide you through the process.

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Nothing in this policy limits your rights under the Australian Consumer Law.

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