Returns Policy

      Start a return

      To start a return, email hello@lagunethelabel.com with the subject line:

      Return Request – Order #[your order number]

      and include:

      - Order number: #1234

      - Full name: [Full Name]

      - Item(s) to return: [e.g. La Perla Top – Sea Salt, S]

      - Reason: [Too small / Change of mind / Faulty / Other]

      - If faulty: photos clearly showing the issue

      Once your return is approved, we will provide you with a prepaid return label.

      For change-of-mind returns within Australia, a return shipping fee of $9.90 AUD will be deducted from your refund. If you choose to receive a store credit instead, no return shipping fee will be deducted.

      For approved international returns, a prepaid return label will also be provided and a flat return shipping fee will be deducted from the final refund amount as follows:

      • United States returns — $24 AUD
      • New Zealand returns — $15 AUD

      At this time, international orders are eligible for refunds only and we do not offer exchanges on international orders.

      Original shipping charges are non-refundable.

      Processing time for refunds is 3–5 business days of your parcel being delivered back to us.

      Return window & eligibility

      - Change-of-mind return requests are accepted within 14 days of delivery and must be posted within 7 days following.

      - Items must be unworn, unwashed, with hygiene liner and all tags attached.

      - Items must be free from makeup, tan, deodorant, perfume, pet hair and other marks or odours.

      What’s not eligible

      - Worn or washed items

      - Items with missing hygiene liners or tags

      - Visible marks (e.g. makeup, tan, sunscreen) or strong odours

      - Final sale items (clearly marked as such at purchase), unless faulty

      Faulty or incorrect items

      - If you receive a faulty or incorrect item, please contact us within 7 days of receiving your parcel with your order number and clear photos of the issue.

      - We’ll prioritize a replacement or refund and cover the return shipping cost for approved faulty/incorrect items.

      Need help?

      Email hello@lagunethelabel.com and we’ll guide you through the steps.

      Nothing in this policy limits your rights under the Australian Consumer Law.